Telecommunications company Globe is bringing its fiber and 5G services to more households in the Philippines through its GFiber Prepaid offering, to make internet access easier for families that prefer affordable and flexible options.
“Connectivity is an enabler of progress,” said Carl Cruz, president and CEO of Globe. “By expanding our network infrastructure, we are unlocking access to education, healthcare, and economic opportunities for millions of Filipinos. Globe remains steadfast in working with industry partners and the government to ensure inclusive digital access.”
GFiber Prepaid is designed to reach many households in socio-economic class D. It offers a no-lock-in service with simple plug-and-play devices, reloadable data options, and easy tracking through the GlobeOne app. According to Globe, most users reload every three to four weeks, helping them stay online without heavy costs.
Customer satisfaction and easier reloads
Globe said it is seeing good results from GFiber Prepaid users, with a Net Promoter Score of 67, above the telco industry’s average of 31. This score measures how likely users are to recommend the service to others.
To make reloading more convenient, Globe has added new top-up options through AMAX and ECPay. This gives customers more ways to stay connected in line with their daily routines.
Extending 5G and fiber to more communities
Globe is also promoting its 5G WiFi through Fixed Wireless Access (FWA). This helps deliver reliable internet in places where installing fiber is not practical, especially in far-flung or underserved areas.
“This approach not only helps cover areas lacking fiber connectivity but also offloads traffic from Globe’s mobile network, improving overall service quality,” the company said.
In 2025, Globe plans to expand coverage, improve engagement, and make the online experience better for its users.
To close the digital gap, Globe plans to bring fiber to 100 more Geographically Isolated and Disadvantaged Areas (GIDAs) by the end of 2025. It also expects to increase the number of cell sites in these locations from 600 to 700 to keep more Filipinos connected.
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