The Department of the Interior and Local Government (DILG) and the Bureau of Fire Protection (BFP), in partnership with telecommunications company PLDT Inc. (PLDT), have launched the Unified 911 emergency response system to improve call handling and response across the country.
The system was introduced at PLDT’s Sampaloc office in Manila, led by Local Government Secretary Jonvic Remulla, BFP Chief Director Jesus Fernandez, PLDT Chair and CEO Manuel V. Pangilinan, and NGA 911 co-founder and CEO Don Ferguson.
“At its core, this is a promise made by the government to its citizens,” Pangilinan said. “In times of danger, Filipinos can call one number, and find assistance and help. When lives are on the line, every second matters, and when lives are at stake, our sacred duty to our people crystallizes. In partnership with the government and NGA 911, we are laying the foundation for a safer and more resilient Philippines.”
The Unified 911 system brings together police, fire, medical, and rescue services into a centralized platform that connects national agencies with local governments. Features include live video streaming, multiple reporting channels, centralized data reporting, GPS-based location tracking, geo-fencing, and integration of CCTV systems from both national and local agencies. The platform runs on ePLDT’s Pilipinas Cloud.
“This is more than technology. This is about saving lives. With the BFP leading the implementation, supported by the DILG, PLDT, and NGA, we are building a future where no Filipino is left without help when it matters most,” Remulla said.
The system will be rolled out in several key areas, including the National Command Center, the BFP Command Monitoring Center, regional hubs in Cebu and Cagayan de Oro, and seven satellite centers.
PLDT said the project also supports its initiatives on disaster preparedness, including training programs, emergency connectivity kits, and early warning platforms.