ING Philippines beefs up its services with the addition of new features as a response to customers’ evolving digital banking behavior. The financial services institution added two new features in its ING Pay account and these are the adoption of the national QR code and the adjustment of debit card limit.
By adopting QR Ph (the national QR code standard), ING provides an additional channel for customers to transfer and receive funds instantly with no fees. From the ING Pay account, customers can scan or upload QR codes of other banks or e-wallets, or generate QR codes based on their ING Pay account details. The QR code generated can be saved on the phone for future transactions.
“QR code has gained strong traction across the Asia Pacific. The ease of use has a huge potential to convert more consumers into adopting cashless transactions and enhance financial inclusion in the country,” said Mohamed Keraine, ING’s head of retail for the Philippines. “We support the QR Ph program led by the Bangko Sentral ng Pilipinas (BSP) and the Philippine Payments Management Inc. (PPMI).”
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Since the launch of its second product, the ING Pay account, in November 2020, Mohamed highlighted that ING’s “no-fee” proposition continues to be one of the reasons for customers to advocate for the ING brand. ING maintains that all transfers from ING via PESONet, InstaPay, and QR code will remain free from any transaction fee. ING customers will be notified via in-app message and SMS once the QR code feature is available to them by October 2021.
Debit card limit
The second feature allows ING customers to adjust their debit card daily limit by transaction type. This means that customers can choose a different daily limit, up to a maximum of P250,000, for point-of-sale payments, online purchases and ATM withdrawals respectively, based on their spending profile and habits. This feature adds a layer of security as customers can also keep their card limits low when they are not planning any big transactions. Customers will also get notified when the card limits have been changed.
“Giving the control and flexibility to our customers for their daily transaction needs is one of many customer-centric banking solutions that ING strives to deliver. As we grow with our customers, we are committed to bringing more easy, smart, and personal banking services to our customers in the Philippines,” Mohamed said.