Customer service agents who can easily respond to queries and help solve problems rank high among consumers interviewed for the recent research conducted by software firm Amdocs. The study highlights the predominant […]
Majority of consumers in Asia look for brands with humor — Oracle
The Oracle Happiness report saw that consumers are looking at brands that can make them laugh or smile after more than two years of living in a pandemic. However, the report also […]
Transforming Customer Experience: What will the future of CX look like?
By Gibu Mathew, VP and GM APAC, Zoho Corp. Two years into the pandemic, organizations and employees have permanently adopted practices that will forever change the workplace as we know it. Meanwhile, […]
2022 Predictions: How will CX adjust to the evolving business norms?
By Gibu Mathew, VP and GM APAC, Zoho Corp. 2021 has definitely been a year of adaption, organizations and employees alike have acclimatized to the new ways of working. Brands, meanwhile, have […]
Yondu’s Mobile360 strengthens brands’ omnichannel approach
IT Solutions company Yondu encourages businesses to explore the omnichannel approach to reach more customers, who are mostly found online these days. According to Yondu, with brands vying for customers’ attention they […]
Telus shares rules to providing smooth customer experience in digital platforms
Over a year into the COVID-19 pandemic and various levels of lockdowns, many customers have fully embraced digital shopping. Telus Philippines international (Telus), digital solutions and customer experience (CX) provider, shares how […]
Infobip survey shows digital transformation to continue post-pandemic
While the pandemic either jumpstarted or accelerated digital transformation, the latest Infobip report shows companies believe the process will continue even as the pandemic rages on. Infobip, a global cloud communications platform, […]
How digital customer experience became vital amid the pandemic
By Mirei Magallona, Country Vice President for Telus International Philippines When the community quarantine was set in place back in March 2020, some people have asked why BPO (business process outsourcing) and […]
Businesses can maximize automation for better customer experience
NTT Ltd., a global technology services provider, today revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only […]
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