Technology News
The retail industry is adapting to changing customer habits as brands adopt conversational commerce, which combines messaging, AI, and real-time interactions. Infobip’s 2025 Messaging Trends Report shows that customer interactions…
Consumers can expect to see more AI-driven tools and services shaping customer experiences as companies adopt artificial intelligence (AI) strategies,” according to Infobip, a global communications platform. “These trends will…
PLDT Global Corp. has partnered with cloud communications platform Infobip to improve customer engagement for Filipinos abroad through its TinBo (Tindahan ni Bossing) platform. This move aims to enhance the…
At the 20th Asian Carriers Conference (ACC) in Cebu, branding and customer experience expert Alex Hunter underscored how artificial intelligence (AI) and personalization can transform brand loyalty in today’s competitive…
The new report by cloud communications platform Infobip shows that conversational AI (artificial intelligence) is becoming a tool to enhance customer engagement in the Asia-Pacific (APAC) region. The Infobip report,…
Recent findings from Infobip, a cloud communications platform, show that conversational support emerges as a key driver in fostering effective, efficient, and positive customer interactions whether facilitated by human agents,…
Rakuten Viber, a messaging platform, introduces Viber Business Calls, a new communication channel facilitating free user-to-business calls, powered by Infobip, a cloud communications platform. With this integration, businesses can efficiently…
Infobip, a cloud communications platform, introduced the Conversational Everything Blueprint to help brands create meaningful conversational experiences and readily connect with customers. Infobip Conversational Everything Blueprint is designed to provide…
Companies and brands have been using chat apps in their customer communications for a long time. Infobip’s latest research shows a growing preference for conversational experiences through this medium. Cloud…
While more and more organizations are using automation to simplify business processes, a study by Infobip saw that a significant number of customers still prefer to talk to human beings…
To launch its campaign on instant messaging app WhatsApp, French luxury fashion brand Dior Beauty collaborated with global communications platform Infobip to release this industry-first omnichannel experience. The campaign features…
Cloud communications company, Infobip, has integrated Viber Chatbots messaging solution into its (Software as a Service) SaaS-based (Communications Platform as a Service) CPaaS offering comprising Infobip’s digital-first cloud contact center…
By Cecile Tizon, Regional Manager for Asia Pacific, Infobip The COVID-19 pandemic acted as a springboard for digital adoption across several global industries. The mobility restrictions imposed during the virus…
The Philippines is among the latest country to adopt mobile number portability, which allows subscribers to keep their mobile numbers even if they switch networks. In a briefing hosted by…
Global communications company Infobip recently hosted an Asia Pacific (APAC) focused webinar for the launch of Infobip Startup Tribe program, which saw participation from various startups and ecosystem players from…
Launched in May 2021, the Infobip Startup Tribe program aims to find and bring together the world’s most innovative startups to help fast-track their growth and development. On Sept. 15,…
Infobip, a global cloud communications platform company for businesses, strengthens its commitment to help drive growth and customer loyalty through its data-driven conversational journeys. This is powered via its enhanced…
While the pandemic either jumpstarted or accelerated digital transformation, the latest Infobip report shows companies believe the process will continue even as the pandemic rages on. Infobip, a global cloud…
Global cloud communications company, Infobip’s full Communications Platform-as-a-Service offering is now available on Microsoft Azure, extending the enterprise customer base globally for Infobip, particularly in the finance, e-commerce and retail…
Cloud communications platform Infobip recently launched Moments, an omnichannel customer engagement hub that would enable businesses to have a better understanding and respond more effectively to customers. The COVID-19 pandemic…
Global cloud communications company Infobip is now making its contact center solution called Conversations available so businesses can integrate communications channels for better customer experiences. Conversations is the scalable digital…
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