TP (formerly Teleperformance) in the Philippines, a business process outsourcing company (BPO) highlighted its approach to building an agile, AI-supported, and future-ready workplace at the 5th APAC Workforce Management Summit 2025, organized by Global Workforce Management.
The summit, themed “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” brought together over 200 workforce leaders from across Asia-Pacific. More than 20 experts shared insights on people management, AI adoption, workforce automation, and customer experience.
“In a future-ready organization, technology and AI are meant to amplify, not replace our people,” said Jim Mathew Joseph, Senior Vice President for Workforce Management at TP in the Philippines at the summit’s panel discussion. “At TP, we fulfill this through a human-in-the-loop approach to our AI adoption strategy. We ensure that our integration of AI and human insight continues to drive empathy and excellence, to create workplaces that are both high-performing and deeply human.”
The summit included case studies from industry leaders on creating resilient and adaptable workforces. Discussions covered how organizations can use AI insights to remain sustainable, scalable, and competitive amid market and technological changes.
TP in the Philippines, one of the country’s largest private employers with 60,000 employees across 27 sites, has maintained its Great Place to Work certification for eight years. The recognition reflects the company’s focus on workplace safety, employee well-being, and environmental responsibility.
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