Collectius, a leading debt restructuring partner for financial institutions across Southeast Asia (SEA), recently partnered with Microsoft and NTT Data to optimize its operations to will ensure better services for customers and enable more people to manage their debts effectively.
Collectius offers clients professional consumer credit management services built on the latest technologies. With over four million customers in the Philippines and other SEA markets, the company provides customers with expert advice and manageable and flexible repayment plans.
Looking to provide the best customer experience, Collectius explored customer relationship management (CRM) solutions that can automate communication, integrate easily with third-party APIs such as payment gateways for online payments, and analyze customer data. Collectius chose Microsoft Dynamics 365 as the preferred solution for both their immediate needs and plans for the future.
Microsoft Dynamics 365
Microsoft Dynamics 365 is a sophisticated suite of enterprise resource planning and customer relationship management business applications. By harnessing this solution, Collectius was able to fully modernize its cloud debt management platform and create new services for a more seamless and personalized customer experience.
NTT Data, a gold partner of Microsoft, provided critical assistance to Collectius in strengthening the provision of its existing digital strategy and migration to Dynamics 365 from its initial implementation in the Philippines to the roll-out process in other markets.
Customers will benefit from a wide array of enhanced innovative services such as customized payment plans depending on their specific needs, a self-service portal allowing on-demand, 24/7 availability via the customer portal, and a streamlined digital payment process with virtually zero downtime. With Dynamics 365, customers are also assured of the highest industry compliance and security requirements on the platform.
Collectius leveraged the whole suite of Microsoft Azure services and reporting through Microsoft Power BI. This provided an extensive range of interconnected services that speed up development, automation, reporting, and analysis of real-time customer data.
As a result of these implementations, Collectius has seen a significant increase in customer service scores and productivity improvement of 30% in the countries where the platform has been launched.