Telecommunications company DITO Telecommunity said its artificial intelligence (AI) chatbot KAi now resolves up to 98% of customer inquiries instantly, a performance that helped it win at the 13th Asia-Pacific Stevie Awards.
KAi, built in-house by DITO Telecommunity, was recognized as one of the region’s top innovations among more than 1,000 entries. The AI-powered customer service platform operates across the DITO app, eShop, and social media channels, providing 24/7 automated support without human intervention.
The company said the system handles routine concerns such as account inquiries, transactions, and service requests, allowing human agents to focus on more complex issues. This shift has reduced frontline support costs while improving the quality of customer interactions.
For users, the system means faster response times, continuous availability, and the ability to complete transactions directly within chat. For the company, it supports scalable growth while maintaining service performance.
“KAi represents how we are reimagining what service can be for Filipinos,” said Adel Tamano, chief commercial officer of DITO, who accepted the award in Macao. “When technology works seamlessly in the background, it unlocks more time, more opportunity, and a better everyday experience. That is the kind of innovation we are building, not just for efficiency, but to truly serve and empower our customers.”
DITO Telecommunity said the Stevie recognition adds to a series of recent awards. At the Asian Telecom Awards 2026, KAi was named AI Initiative of the Year Philippines, while the company’s Secured Tayo program received Cybersecurity Initiative of the Year Philippines.
The company also reported gains in network performance. At the 2026 Mobile World Congress, DITO Telecommunity was named the #1 Rated Mobile Network in the Philippines by Ookla for the second half of 2025 and recognized as the Fastest Network by Opensignal, based on user experience data.
KAi continues to evolve as a learning system, improving responses and personalization over time. DITO Telecommunity said its goal is to use AI not only to improve efficiency, but to deliver more accessible and reliable digital services to Filipinos.