Teleperformance, an offshore business process outsourcing and contact center company in the Philippines, launched its first business site on the outskirts of Southern Metro Manila: Bacoor, Cavite.
Officially called Teleperformance Molino, the company’s recruitment center located at Vista Mall has already opened its doors to applicants, while the site of the operation — 22nd in the country — will open in the first week of November.
Teleperformance’s announcement of the opening, at the time of a pandemic, is a signal of the company’s optimism in the country’s IT-BPM industry and in the potential of Cavite as an investment hub.
“We believe that this new venture during this period can contribute to the country’s push for provincial development and to the overall recovery of our economy,” said Mike Lytle, COO, Teleperformance Philippines.
Teleperformance’s portfolio of customer experience solutions, all of which will be offered in their Molino site, is a testament to the company’s passion for innovation and use of state-of-the-art technologies, especially now with the push for digitalization in the country and the need for businesses to adapt to the new working environment. Combining these solutions with the right human resources and safety measures, Teleperformance implements a high-tech and high-touch transformation strategy that delivers a differentiated customer experience.
One of its solutions, the Teleperformance Cloud Campus, allows agents to remain connected and collaborative, while telecommuting through a centralized command center that can even allow clients to interact with their workforce. This was instrumental in helping the company quickly adjust to the lockdown earlier this year and transfer over 50 percent of its workforce to a work-at-home arrangement within a few weeks.
Teleperformance is the leading global group in digital integrated business services, recently winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the Year Award and, earlier this year, its third consecutive Great Place to Work® certification. Currently, the organization has around 47,000 employees from business sites located in Metro Manila, Antipolo, Bacoor, Baguio, Bacolod, Cebu, Davao, and Cagayan De Oro.