Zuellig Pharma, one of the largest healthcare services groups in Asia, underscored the need to maximize the potential of technology in ensuring efficient and seamless business operations at the recently concluded Sapphire Now conference.

The pharmaceutical company also shared some insights on how the healthcare industry can stay resilient and respond to the needs of healthcare professionals and patients.

The COVID-19 pandemic put these technologies to the test as Zuellig Pharma needed to process a significant amount of sales orders efficiently for customers to receive much-needed healthcare supplies. Through SAP Intelligent Robotic Process Automation (RPA), the company was able to build bots that enabled it to extract data from different non-automated channels and to maintain them in the SAP system.

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“Even before the pandemic, we saw the importance of driving efficiencies so that we could grow, operate and support larger scale and more complex healthcare supply chains,” said Daniel Laverick, head of SAP and IT Solutions Zuellig Pharma. “With this in mind, we embarked on a digital transformation journey with SAP and were able to quickly activate our technologies to address the spike in customer orders from countries like Thailand when the pandemic hit. This agility and speed of our sales order processing accounted for an increase of approximately 100,000 sales orders processed daily which helped us to continue our mission of making healthcare more accessible.”

Vaccine management solution

Zuellig Pharma has deployed more than 60 automation across various business units and countries to enhance its most critical processes with SAP technology.

The company has also launched eZVax, a vaccine management solution that helps governments and private clients manage all aspects of vaccine distribution and administration. It features its proprietary eZTracker solution, built on SAP Blockchain Technology, to address the issue of counterfeit medical products in the healthcare supply chain. In addition to tackling industry pain points, eZTracker empowers patients to join the fight against counterfeits and ultimately improve their access to quality healthcare.