After the announcement of a rebranding from Legato Health Technologies Philippines Inc., Carelon Global Solutions (Carelon) is focusing its efforts on strengthening its operations in servicing the US market. The contact center […]
According to the IT and Business Process Association of the Philippines (IBPAP), the IT-BPM industry has the potential to nearly double in size as its annual revenue is likely to reach $59 […]
R1, an end-to-end provider of revenue cycle solutions in the healthcare sector, opened its offices in the Philippines located at the Bonifacio Global City. R1 said the choice of the Philippines as […]
Technology solutions company Cisco expressed its support to sectors who are keen on adopting a hybrid work setup. The Information Technology-Business Process Management (IT-BPM) industry, an essential sector to the Philippine economy, […]
Members of the Contact Center Association of the Philippines (CCAP) are confident that despite the stricter measures to combat COVID-19, which forced temporary closures of certain establishments, the industry will continue to […]
Experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis. “I think everyone will be pushed to go […]
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