While more and more organizations are using automation to simplify business processes, a study by Infobip saw that a significant number of customers still prefer to talk to human beings about their […]
Jio Haptik Technologies Limited (Haptik), a conversational AI (artificial intelligence) company and a subsidiary of Reliance Jio Platforms, has partnered with MDI NOVARE, an ICT solutions provider, to facilitate the use and […]
By Gibu Mathew, VP & GM, APAC, Zoho Corp. The evolution of consumer behavior and expectations never stops. As they become more sophisticated, today’s consumers expect a certain level of interactivity with […]
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