Technology News
End-to-end omnichannel e-commerce provider Etaily leverages OpenAI’s GPT models to automate responses to customer reviews. The AI-powered Custom Reply Tool promises to reduce manual effort and enhance business efficiency. Etaily…
Infobip, a cloud communications platform, introduced the Conversational Everything Blueprint to help brands create meaningful conversational experiences and readily connect with customers. Infobip Conversational Everything Blueprint is designed to provide…
Retailers should leverage automation and artificial intelligence-driven insights to cut down operational costs and lower the cost of goods and services, according to RELEX Solutions, a company that provides a…
Companies and brands have been using chat apps in their customer communications for a long time. Infobip’s latest research shows a growing preference for conversational experiences through this medium. Cloud…
To launch its campaign on instant messaging app WhatsApp, French luxury fashion brand Dior Beauty collaborated with global communications platform Infobip to release this industry-first omnichannel experience. The campaign features…
Photo by mingche lee from Pexels Freshworks Inc. (Freshworks), a software company empowering businesses, assists global convenience store 7-Eleven in creating a seamless digital experience for its customers and franchise…
Being the first non-Facebook app to reach 3 billion global downloads, TikTok, a short-term video platform, is poised to continue its dominance in the social media space, according to the…
Q&A with Arthur Fernandez, Chief Growth Officer and GM of Riyo at JCurve Solutions Consumers in the Philippines continue to prefer the convenience and omnichannel solutions when it comes to…
The SM Store taps retail management software provider Aptos to support its omnichannel sales planning activities. Aptos’ Merchandise Financial Planning provides merchandise planning capabilities across all its products, stores, and…
Amsterdam-headquartered Backbase, a company that offers engagement banking platforms, has recently appointed Iman Ghodosi as regional vice president for the Asia Pacific (APAC) region. The new role is based in…
IT Solutions company Yondu encourages businesses to explore the omnichannel approach to reach more customers, who are mostly found online these days. According to Yondu, with brands vying for customers’…
While the pandemic either jumpstarted or accelerated digital transformation, the latest Infobip report shows companies believe the process will continue even as the pandemic rages on. Infobip, a global cloud…
To drive digital customer engagement strategy, CIMB Bank Philippines (CIMB) teams up with MoEngage, a San Francisco-based customer analytics and engagement platform. CIMB will leverage MoEngage’s platform to enable seamless,…
Cloud communications platform Infobip recently launched Moments, an omnichannel customer engagement hub that would enable businesses to have a better understanding and respond more effectively to customers. The COVID-19 pandemic…
Aptos, a retail technology solutions firm, announced that The SM Store, the largest department store chain in the Philippines, will deploy Aptos Merchandise Financial Planning to optimize its omnichannel merchandising…
Global cloud communications company Infobip is now making its contact center solution called Conversations available so businesses can integrate communications channels for better customer experiences. Conversations is the scalable digital…
In the research “The Omnichannel Imperative: The State of Enterprise Readiness in Southeast Asia,” reveals in terms of near-term marketing priorities, the top two focus areas for businesses are real-time…
The rise of e-commerce has encouraged growth in retail and opens up more opportunities for businesses whether large, small, or medium organizations. However, not everyone has seen the potential of…
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