TP’s new Pasay site to create over 1,000 outsourcing jobs
Global digital business services company TP in the Philippines is opening a new Pasay City operations hub as clients look for workers who can combine artificial intelligence (AI) tools with…
TP to hold job fair to fill 10,000 customer expert roles
TP in the Philippines will hold a job fair in Makati on Sept. 28 as it aims to fill more than 10,000 customer expert roles across its Mega Manila sites.…
Sanas boosts Philippine AI expansion
Speech AI company Sanas is expanding its business in the Philippines by bringing in Jack Madrid, president and CEO of the IT & Business Process Association of the Philippines (IBPAP),…
Converge, IBPAP back AI upskilling for BPO workers
Fiber broadband and technology solutions provider Converge ICT Solutions Inc. has joined the IT & Business Process Association of the Philippines (IBPAP) to help prepare the country’s business process outsourcing…
Converge boosts BPO connectivity with cable projects
Fiber network company Converge ICT Solutions Inc. (Converge) is expanding its subsea cable investments as Philippine business process outsourcing (BPO) firms face growing demand for reliable connectivity, cybersecurity, artificial intelligence…
TP in the Philippines shares future-ready workforce strategies at summit
TP (formerly Teleperformance) in the Philippines, a business process outsourcing company (BPO) highlighted its approach to building an agile, AI-supported, and future-ready workplace at the 5th APAC Workforce Management Summit…
Capital One Philippines highlights leadership development in workplace
Capital One Philippines, a support service center, is focusing on leadership development as it secures a spot on the Asia’s Best Workplaces 2025 list. The recognition follows its third consecutive…
TP expands with a new hub to boost digital workforce, sustainability efforts
Digital business services provider TP (formerly Teleperformance) has opened a new campus in McKinley West, Taguig City, to strengthen its operations and support sustainable growth in the Philippines. The TP…
TaskUs opens new site in Las Piñas to expand Philippine operations
TaskUs, a provider of outsourced digital services and customer experience solutions, has opened a new site called Hiraya in Las Piñas City to expand its presence in the Philippines and…
ZigZag Philippines launches managed SOC service to boost cybersecurity in BPO
ZigZag Philippines, a global talent solutions provider, has officially launched its Managed Security Operations Center (SOC) Services, aimed at helping the business process outsourcing (BPO) industry improve protection against cyber…
Fusion CX expansion in PH backed by AI-powered workforce tools
Customer experience services provider Fusion CX is expanding its operations in the Philippines, supported by its artificial intelligence (AI) tools that aim to improve employee performance and client services. The…
Philippines urged to prepare workforce for AI challenges
The IT & Business Process Association of the Philippines (IBPAP) is calling for immediate action to prepare the country’s workforce for the opportunities and challenges brought by artificial intelligence (AI).…
Philippine IT-BPM industry resilient amid global challenges
The Philippine IT-Business Process Management (IT-BPM) industry remains steady amid global economic challenges and shifting foreign policies, bolstered by its focus on workforce development and strategic partnerships. Known as a…
International IT-BPM summit to discuss AI and cybersecurity
The IT and Business Process Association of the Philippines (IBPAP) will celebrate its 20th anniversary at the International IT-BPM Summit (IIS) 2024, set to take place on Oct. 2-3, 2024,…
SEC revokes Lucky South 99 registration for illegal activity
The Securities and Exchange Commission (SEC) has revoked the registration of Lucky South 99 Corp. for operating a Philippine Offshore Gaming Operator (POGO) facility in Pampanga without the required license.…
iQor donates over 400 computers to Pampanga schools
iQor Philippines, a provider of customer engagement and BPO solutions, donated 413 refurbished computers to 53 schools in Angeles City, Pampanga. This initiative, titled “Empowering Communities Through Education,” aims to…
Optum Philippines enhances education programs amid nursing shortage
Optum Philippines, a technology and data-enabled care delivery company, has introduced several programs to tackle the ongoing nursing shortage in the country, known as the “Nursing Crunch.” This shortage of…
Carelon Global Solutions names Nicolai Agcaoili as new chief country executive
Carelon Global Solutions Philippines, formerly Legato Health Technologies Philippines, has appointed Nicolai “Nicki” Agcaoili as its new chief country executive, after more than a year after its rebranding. Agcaoili, who…
IBPAP on track of revenue 2028 goals
The Philippine IT-BPM sector expects to increase 257,000 full-time employees (FTEs) to the workforce and boost its revenues to about $5.9 billion by the end of 2023, according to the…
Carelon continues providing digital solutions to healthcare partners
After the announcement of a rebranding from Legato Health Technologies Philippines Inc., Carelon Global Solutions (Carelon) is focusing its efforts on strengthening its operations in servicing the US market. The…
IT-BPM revenue to reach $59 billion by 2028
According to the IT and Business Process Association of the Philippines (IBPAP), the IT-BPM industry has the potential to nearly double in size as its annual revenue is likely to…
US-based BPO R1 optimistic about PH expansion
R1 RCM, a revenue cycle management company servicing hospitals, health systems and physician groups across the United States, is optimistic that the newly opened office in the Philippines will bring…
Philippine IT-BPM sector revenues up by 10.6%
The IT and Business Process Management (IT-BPM) sector recorded revenues of $29.49 billion in 2021 or a 10.6% jump from the previous year. Employment in the industry also increased with…
Healthcare BPO R1 opens office in PH
R1, an end-to-end provider of revenue cycle solutions in the healthcare sector, opened its offices in the Philippines located at the Bonifacio Global City. R1 said the choice of the…
CCAP to hold annual conference to boost contact center industry
Members of the Contact Center Association of the Philippines (CCAP) are confident that despite the stricter measures to combat COVID-19, which forced temporary closures of certain establishments, the industry will…
Teleperformance opens Cloud Campus hubs in north, south of Metro Manila
Teleperformance’s (TP) latest global operating model, Cloud Campus, is designed to allow companies to expand easily utilizing unique, cloud-centric solutions. The launch of two new hubs hopes to address the…
How digital customer experience became vital amid the pandemic
By Mirei Magallona, Country Vice President for Telus International Philippines When the community quarantine was set in place back in March 2020, some people have asked why BPO (business process…
PH IT-BPM sector invests in reskilling, upskilling of workforce
The Philippine IT and Business Process Management (IT-BPM) sector displayed resiliency in the face of the pandemic by quickly pivoting to meet the emerging needs of businesses. Many companies adopted…
BPOs in PH adjust to new remote work arrangements, new technologies
No industry was spared by the effects of COVID-19. The lockdowns and quarantine measures imposed by governments calls for a drastic change in doing business. The BPO (business process outsourcing)…
CrewBloom’s outsourcing model allows clients to choose from pool of remote workers
CrewBloom is the latest outsourcing company that aims to connect more US-based micro, small, and medium enterprises with the right people who work from home in the Philippines.